2. General conditions of use of the website and the services offered.

Use of the website www.downtown-graphics.com implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the website www.downtown-graphics.com are therefore invited to consult them on a regular basis.

 

This site is normally accessible to users at all times. An interruption due to technical maintenance may however be decided by Tommy Dorier, who will then endeavor to communicate to users beforehand the dates and times of the intervention.

 

The website www.downtown-graphics.com is updated regularly by Tommy Dorier. Likewise, the legal notices can be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible in order to become acquainted with them.

 

3. Description of the services provided.

The purpose of the www.downtown-graphics.com site is to provide information on all of the company's activities.

 

Tommy Dorier strives to provide the site www.downtown-graphics.com as accurate information as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether due to it or to third party partners who provide it with this information.

 

All the information indicated on the website www.downtown-graphics.com are given as an indication, and are likely to evolve. Furthermore, the information on the site www.downtown-graphics.com is not exhaustive. They are given subject to modifications having been made since they were put online.

 

4. Contractual limitations on technical data.

The website uses JavaScript technology.

 

The website cannot be held responsible for material damage linked to the use of the site. In addition, the user of the site undertakes to access the site using recent equipment, which does not contain viruses and with an up-to-date latest generation browser.

 

5. Intellectual property and counterfeits.

Tommy Dorier is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, illustrations.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written consent of: Tommy Dorier.

 

Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.

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6. General conditions of sale.

6.1. Delivery

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When will I receive my order?​

It usually takes 3-7 days to process an order, after which it is shipped. Shipping time depends on where you live, but it can be estimated as follows:

United States: 3 - 4 business days

Europe: 6 - 8 business days
Australia: 2 - 14 working days

Japan: 4 - 8 business days

International: 10 - 20 business days

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Where will my order be shipped from?

We work with an on-demand fulfillment company that has facilities around the world!

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Will customs fees be added?

Additional customs and tax fees may apply for international orders. These charges are beyond our control and are charged by your local customs office. Customs policies vary widely from country to country. So please check directly with your local customs office if they apply duties and taxes to your purchases.

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My order should have arrived, but I still haven't received it. What should I do ?

Before contacting us, please help us by doing the following:

- Check your shipping confirmation email for any errors in the shipping address

- Ask your local post office if they have your package

- Go to your neighbors in case the courier left the package for them
- If the shipping address is correct and the package was not dropped off at the post office or your neighbor, contact us at hello@downtown-graphics.com with your order number.
- If you found an error in your delivery address, we can send you a replacement order, but shipping will be at your expense.
 

6.2. Orders

How are your products made?
We work with a distributor of print-on-demand products. They are present worldwide, so depending on where you are located, your orders are printed and shipped from the site that can do it most efficiently!

How can I track my order?
You will receive a tracking link via email when your order ships. If you have any questions about tracking or shipping your order, email us at hello@downtown-graphics.com.

I received a wrong/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. To help us resolve this issue quickly, please email us at hello@downtown-graphics.com within weeks with photos of the damaged product, your order number, and any other details you may have regarding your order.

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6.3. Returns

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What is your return policy ?

We do not offer returns or exchanges, but if there is a problem with your order, please let us know by contacting us at hello@downtown-graphics.com!

 

Do you offer refunds?

Refunds are only offered to customers who receive wrong or damaged items. If you are concerned, please contact us at hello@downtown-graphics.com sending us photos of the damaged items and we will arrange for a refund.

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Can I exchange an item for a different size/color?

At this time, we do not offer exchanges. Although rare, it is possible that an item you have ordered is mislabeled. If so, please let us know at hello@downtown-graphics.com within one week of receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or refund you!

 

7. Limitations of Liability.

Tommy Dorier cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the www.downtown-graphics.com website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, either the appearance of a bug or an incompatibility.

 

Tommy Dorier cannot also be held responsible for indirect damages (such as for example a loss of market or loss of a chance) resulting from the use of the site www.downtown-graphics.com.

 

Interactive spaces (contact form, comments) are available to users. Tommy Dorier reserves the right to remove, without prior notice, any content posted in this space that would violate the law applicable in France, in particular the provisions relating to data protection. Where applicable, Tommy Dorier also reserves the right to question the civil and / or criminal liability of the user, in particular in the event of a racist, abusive, defamatory or pornographic message, whatever the medium used ( text, photography…).

 

8. Management of personal data.

In France, personal data is protected in particular by law n ° 78-87 of January 6, 1978, law n ° 2004-801 of August 6, 2004, article L. 226-13 of the Penal Code and the European Directive of October 24, 1995.

 

When using the website www.downtown-graphics.com, the following may be collected: the URL of the links through which the user accessed the site www.downtown-graphics.com, the supplier of user access, the user's Internet Protocol (IP) address.

 

In any event, Tommy Dorier only collects personal information about the user for the need of certain services offered by the site www.downtown-graphics.com. The user provides this information with full knowledge of the facts, in particular when he enters it himself. It is then specified to the user of the site www.downtown-graphics.com the obligation or not to provide this information.

 

In accordance with the provisions of articles 38 and following of the law 78-17 of January 6, 1978 relating to data processing, files and freedoms, any user has a right of access, rectification and opposition to personal data. concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the response must be sent.

 

No personal information of the user of the website www.downtown-graphics.com is published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the redemption of Tommy Dorier and its rights would allow the transmission of such information to the prospective purchaser who would in turn be bound by the same obligation to store and modify data with regard to the user of the site. www.downtown-graphics.com.

 

The site is not declared to the CNIL because it does not collect personal information. The databases are protected by the provisions of the law of July 1, 1998 transposing Directive 96/9 of March 11, 1996 on the legal protection of databases.

 

9. Hypertext links and cookies.

The website www.downtown-graphics.com contains a number of hypertext links to other websites, set up with the authorization of Tommy Dorier. However, Tommy Dorier does not have the possibility to check the content of the websites thus visited, and will therefore not assume any responsibility for this fact.
Browsing the www.downtown-graphics.com site may cause the installation of cookie(s) on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.
Refusing to install a cookie may make it impossible to access certain services. The user can however configure his computer to refuse the installation of cookies.

 

10. Applicable law and attribution of jurisdiction.

Any dispute in connection with the use of the website www.downtown-graphics.com is subject to French law. Exclusive jurisdiction is attributed to the competent courts of Lyon.

 

11. The main laws concerned.

Law n ° 78-17 of January 6, 1978, notably modified by law n ° 2004-801 of August 6, 2004 relating to data processing, files and freedoms.
Law n ° 2004-575 of June 21, 2004 for confidence in the digital economy.

 

12. Lexicon.

User: Internet user connecting, using the aforementioned website.

Personal information: "information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (article 4 of law n ° 78-17 of January 6, 1978).